
One thing I’ve always loved about Google is their support team. My questions aren’t always satisfied, and I don’t necessarily always get my way, but at the very least they listen. For a while now I’ve been sending them my feature requests and I always receive a personal response from a real person who actually read my suggestion and forwarded it on. As a user, this encourages me. As an advertiser, it comforts me. (more…)
That’s why.
Google seems to have conflicting priorities. On one hand, they appear to be the all-loving benevolent indexers, content to stay in the background, the original idea being that they could figure out natural behavior online and use that behavior to display the most relevant information on any given query. At least that’s how I always thought a search engine was supposed to work. 
